Privacy Policy

Last updated: 09/09/2025

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Roam N’ Roost respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard information when you use our website and services.

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1. Information We Collect

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When you make a booking, contact us, or use our website, we may collect:

• Your name

• Contact details (email address, phone number, address)

• Driver licence details (for insurance purposes)

• Proofs of address, in the forms set out in our "Who Can Hire" page (for insurance purposes)

• Payment details (processed securely via our payment provider)

• Any information you choose to share when contacting us

2. How We Use Your Information

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We use your information only for:

• Processing and managing bookings

• Providing customer support

• Meeting insurance and legal requirements

• Improving our website and services

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3. Sharing Your Information

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We do not sell, trade, or share your personal information with third parties for marketing purposes.
We may share information only where necessary, for example:

• With our insurance provider (for driver checks)

• With our payment provider (to process payments securely)

• If required by law or legal obligation

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4. Data Storage & Security

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We take appropriate technical and organisational measures to keep your data safe.
Your information is stored securely, password protected and only accessible by authorised members of staff. Information is retained only for as long as necessary to fulfil bookings, meet insurance/legal obligations, and for record-keeping.

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5. Your Rights

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Under UK data protection law, you have the right to:

• Access the personal data we hold about you

• Request corrections to inaccurate data

• Request deletion of your data (where legally possible)

• Object to or restrict certain processing of your data

To exercise your rights, please contact us using the details below.

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6. Cookies

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Our website may use cookies to improve functionality and user experience. You can adjust your browser settings to refuse cookies if you prefer.

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7. Contact Us

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If you have any questions about this Privacy Policy or how we handle your data, please contact:

Email: hire@roamnroost.co.uk
Phone: 01224 418318
Address: Roam N Roost, Gushet Park, Drumoak, Aberdeenshire, AB31 5AN

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If you are not satisfied with how we handle your data, you have the right to complain to the UK Information Commissioner’s Office (ICO) at www.ico.org.uk.